Hotels, flights, Express Deals and Name Your Own Price
Priceline's main customer service line is 1-877-477-5807, open 24 hours a day. Priceline handles hotels, flights, rental cars, cruises, and packages, with Express Deals (opaque non-refundable deeply-discounted bookings) being a major reason customers call - because Express Deals are typically non-changeable, you sometimes need the phone team to find a creative solution.
Call Priceline when an Express Deal hotel turned out wrong (different brand, different neighborhood than expected), when an airline cancels a Priceline-booked flight, when a rental-car confirmation is missing, when VIP Blue / Gold / Platinum rewards aren't crediting, or when you need to negotiate a refund on a non-refundable booking due to extenuating circumstances.
| Channel | Details |
|---|---|
| Phone | 1-877-477-5807 (24 hours a day, 7 days a week) |
| Priceline App | Open the Priceline app > My Trips > Help. |
| Priceline.com Chat | priceline.com/help - 24/7 virtual agent and live escalation. |
| Twitter / X | @Priceline for public help and DM support. |
| VIP Customer Service | Same 1-877-477-5807 number with VIP-tier prioritization. |
| Submit through priceline.com/help - 24-48 hour reply. |
If you have ever waited 20 minutes in an automated phone tree, you know how frustrating it is to get a real human on the line. Here is the fastest path to a live agent at Priceline:
Hold times at the Priceline 1-800 customer care helpline are shortest early in the morning (between 7 a.m. and 9 a.m. local time) and on Tuesday or Wednesday. Mondays and Friday afternoons see the longest wait times. Sunday and holiday hours are sometimes reduced - if you call on Christmas, Thanksgiving, or New Year's Day, expect either reduced staffing or a callback queue. Off-peak hours can cut your wait from 25 minutes down to under 5.
If a frontline Priceline agent cannot resolve your issue, ask politely to escalate to a supervisor or to the executive customer service team (sometimes called the executive resolution team or office of the president). Most major U.S. brands have a dedicated executive escalation line accessible only by request - persistent, polite callers usually get connected within 5-10 minutes. For written escalation, send a complaint email to the address listed in the brand's official corporate contact directory; certified-mail follow-up improves response rates significantly.
If you call to cancel a Priceline subscription or service, the IVR menu often routes you to a separate retention department whose agents have authority to offer discounts, fee waivers, and bonus credits that standard support cannot. To reach retention, press the option for "cancel" or "close account". Many customers report saving 30-50% on annual fees just by mentioning they're considering cancellation.
Not everyone wants to speak on the phone. Priceline also accepts contact through several digital channels - live chat, email, social media support handles, and an in-app help section. The contact-options table above lists every official method. For complaints or formal feedback, the brand's online help center is usually the fastest written record of your case.
The contact phone number on this page is for Priceline consumer customer service - not the corporate office. Most large U.S. brands list a separate corporate phone for media, investor relations, and legal correspondence on the "Contact" or "Investor Relations" section of their main website. If you need to file a written complaint or send a formal letter, that page is where you will find the headquarters mailing address.
Here are quick answers to the most frequently asked questions about reaching Priceline customer support, taken straight from real reader queries:
Press 0 repeatedly when the IVR (interactive voice response) starts, or say "agent", "representative", or "customer service". If the system asks for an account number, stay silent or press 0 twice more - Priceline's automated menu typically routes you to a live consumer-help agent after two or three failed inputs. This works on every major U.S. customer care helpline, including 1-877-477-5807.
Yes - the Priceline number 1-877-477-5807 is a toll-free 1-800 / 1-888 / 1-866 line for callers within the United States. Standard mobile-carrier minutes may apply if you are on a metered plan. International callers may pay long-distance charges; check the brand's official contact page for country-specific helplines.
Have these ready to speed up the call: your account email or username, the order number or transaction ID, the device serial number (for tech support cases), and the last four digits of any payment method on file. Priceline customer care agents use one of these to authenticate you - having them ready saves 5-10 minutes versus searching mid-call.
Politely ask the frontline agent to escalate to a supervisor or to the executive customer service team. If that still does not resolve it, file a written complaint to the brand's executive contact email or use the BBB (Better Business Bureau) and your state Attorney General consumer-protection portal. Most U.S. brands respond within 7-10 business days to escalated complaints.
People search for Priceline's customer service in dozens of different ways. Whether you typed in "Priceline phone number", "Priceline customer care number USA", "how to call Priceline", "Priceline toll free helpline United States", "Priceline 1-800 number", "Priceline tech support number", "Priceline help desk", "Priceline 24 hour support", "Priceline live agent", "speak to a real person at Priceline", "get help with Priceline", or "Priceline customer service near me", the verified contact details on this page are the same: the official toll-free number listed at the top, plus the alternate channels in the contact-options table.
Looking for a fax number? Priceline no longer publishes a public consumer fax number for customer service - the company prefers email, secure messaging, and phone for record-keeping. If you need to send a formal written notice, use the corporate mailing address listed on Priceline's official Investor Relations or Legal page.
Yes. The 1-877-477-5807 line is staffed 24 hours a day, every day.
Express Deals are typically non-refundable, but call 1-877-477-5807 to check for extenuating-circumstances exceptions.
VIP Blue, Gold, and Platinum members get extra discounts on select hotels, free upgrades, and priority customer service routing.
Sign in at priceline.com > My Trips, or call 1-877-477-5807 - phone agents can confirm refund status faster than email.
Priceline's Best Price Guarantee covers some hotel bookings - submit a claim through priceline.com/help for review.
Looking for a different brand? These DialHelpUSA pages are visited most by people who also call Priceline: