Grocery delivery, Instacart+ membership and shopper support
Instacart's main customer service line is 1-888-246-7822, available 24/7. The line handles grocery delivery issues, refunds, Instacart+ membership, and shopper (gig worker) support. In-app chat is typically faster than phone for first-time refund cases.
Call Instacart when groceries never arrived, items are missing or substituted incorrectly, an order is significantly late, you need to dispute charges, Instacart+ has billed unexpectedly, your delivery shopper hasn't started shopping after 30 minutes, or you have account access issues.
| Channel | Details |
|---|---|
| Phone | 1-888-246-7822 (Monday-Sunday, 24/7) |
| Instacart App | Open the app > Account > Help > Chat - 24/7. |
| Live Chat | instacart.com/help > Chat with us - 24/7 web chat. |
| Submit through the help center - 24-48 hour response. | |
| Twitter / X | @Instacart_help handles DMs. |
| Shopper Support | shoppers.instacart.com/help - dedicated for gig workers. |
If you have ever waited 20 minutes in an automated phone tree, you know how frustrating it is to get a real human on the line. Here is the fastest path to a live agent at Instacart:
Hold times at the Instacart 1-800 customer care helpline are shortest early in the morning (between 7 a.m. and 9 a.m. local time) and on Tuesday or Wednesday. Mondays and Friday afternoons see the longest wait times. Sunday and holiday hours are sometimes reduced - if you call on Christmas, Thanksgiving, or New Year's Day, expect either reduced staffing or a callback queue. Off-peak hours can cut your wait from 25 minutes down to under 5.
If a frontline Instacart agent cannot resolve your issue, ask politely to escalate to a supervisor or to the executive customer service team (sometimes called the executive resolution team or office of the president). Most major U.S. brands have a dedicated executive escalation line accessible only by request - persistent, polite callers usually get connected within 5-10 minutes. For written escalation, send a complaint email to the address listed in the brand's official corporate contact directory; certified-mail follow-up improves response rates significantly.
If you call to cancel a Instacart subscription or service, the IVR menu often routes you to a separate retention department whose agents have authority to offer discounts, fee waivers, and bonus credits that standard support cannot. To reach retention, press the option for "cancel" or "close account". Many customers report saving 30-50% on annual fees just by mentioning they're considering cancellation.
Not everyone wants to speak on the phone. Instacart also accepts contact through several digital channels - live chat, email, social media support handles, and an in-app help section. The contact-options table above lists every official method. For complaints or formal feedback, the brand's online help center is usually the fastest written record of your case.
The contact phone number on this page is for Instacart consumer customer service - not the corporate office. Most large U.S. brands list a separate corporate phone for media, investor relations, and legal correspondence on the "Contact" or "Investor Relations" section of their main website. If you need to file a written complaint or send a formal letter, that page is where you will find the headquarters mailing address.
Here are quick answers to the most frequently asked questions about reaching Instacart customer support, taken straight from real reader queries:
Press 0 repeatedly when the IVR (interactive voice response) starts, or say "agent", "representative", or "customer service". If the system asks for an account number, stay silent or press 0 twice more - Instacart's automated menu typically routes you to a live consumer-help agent after two or three failed inputs. This works on every major U.S. customer care helpline, including 1-888-246-7822.
Yes - the Instacart number 1-888-246-7822 is a toll-free 1-800 / 1-888 / 1-866 line for callers within the United States. Standard mobile-carrier minutes may apply if you are on a metered plan. International callers may pay long-distance charges; check the brand's official contact page for country-specific helplines.
Have these ready to speed up the call: your account email or username, the order number or transaction ID, the device serial number (for tech support cases), and the last four digits of any payment method on file. Instacart customer care agents use one of these to authenticate you - having them ready saves 5-10 minutes versus searching mid-call.
Politely ask the frontline agent to escalate to a supervisor or to the executive customer service team. If that still does not resolve it, file a written complaint to the brand's executive contact email or use the BBB (Better Business Bureau) and your state Attorney General consumer-protection portal. Most U.S. brands respond within 7-10 business days to escalated complaints.
People search for Instacart's customer service in dozens of different ways. Whether you typed in "Instacart phone number", "Instacart customer care number USA", "how to call Instacart", "Instacart toll free helpline United States", "Instacart 1-800 number", "Instacart tech support number", "Instacart help desk", "Instacart 24 hour support", "Instacart live agent", "speak to a real person at Instacart", "get help with Instacart", or "Instacart customer service near me", the verified contact details on this page are the same: the official toll-free number listed at the top, plus the alternate channels in the contact-options table.
Looking for a fax number? Instacart no longer publishes a public consumer fax number for customer service - the company prefers email, secure messaging, and phone for record-keeping. If you need to send a formal written notice, use the corporate mailing address listed on Instacart's official Investor Relations or Legal page.
Instacart's official 24/7 customer service number is 1-888-246-7822.
Open the Instacart app > Orders > choose order > Report a problem. Refunds usually credited within 24 hours.
Account > Instacart+ > End Membership in the app. Or call 1-888-246-7822 for prorated refund.
Instacart adds a markup (typically 5-15%) on most retailers. Costco and Aldi typically have larger markups. Membership doesn't remove the markup but waives delivery and reduces service fees.
Default tip is set during checkout. You can adjust it up to 24 hours after delivery in the app.
Looking for a different brand? These DialHelpUSA pages are visited most by people who also call Instacart: