Hawaii reservations, HawaiianMiles, and Alaska merger
Hawaiian Airlines' main customer service number is 1-800-367-5320, open every day from 5 a.m. to 11 p.m. Hawaii Standard Time. The line covers inter-island and transpacific reservations, HawaiianMiles questions, baggage claims, and refunds. After the Alaska Airlines merger, customers can also use Alaska's 1-800-252-7522 line for joint Mileage Plan questions.
Call Hawaiian Airlines to change or cancel a flight, rebook after a cancellation, trace delayed baggage, redeem HawaiianMiles, ask about First Class and Extra Comfort upgrades, get help with a Barclays Hawaiian Airlines Mastercard, or ask post-merger questions about combining HawaiianMiles with Alaska Mileage Plan.
| Channel | Details |
|---|---|
| Phone | 1-800-367-5320 (Monday-Sunday, 5 a.m. to 11 p.m. HST) |
| Hawaiian Airlines App | Open the Hawaiian app > Help. |
| HawaiianAirlines.com Chat | Sign in at hawaiianairlines.com > Help > Chat. |
| Twitter / X | @HawaiianAir for public help and DM support. |
| Baggage Service | 1-866-389-6654 - Hawaiian central baggage. |
| HawaiianMiles | Same 1-800-367-5320 number with HawaiianMiles option. |
If you have ever waited 20 minutes in an automated phone tree, you know how frustrating it is to get a real human on the line. Here is the fastest path to a live agent at Hawaiian Airlines:
Hold times at the Hawaiian Airlines 1-800 customer care helpline are shortest early in the morning (between 7 a.m. and 9 a.m. local time) and on Tuesday or Wednesday. Mondays and Friday afternoons see the longest wait times. Sunday and holiday hours are sometimes reduced - if you call on Christmas, Thanksgiving, or New Year's Day, expect either reduced staffing or a callback queue. Off-peak hours can cut your wait from 25 minutes down to under 5.
If a frontline Hawaiian Airlines agent cannot resolve your issue, ask politely to escalate to a supervisor or to the executive customer service team (sometimes called the executive resolution team or office of the president). Most major U.S. brands have a dedicated executive escalation line accessible only by request - persistent, polite callers usually get connected within 5-10 minutes. For written escalation, send a complaint email to the address listed in the brand's official corporate contact directory; certified-mail follow-up improves response rates significantly.
If you call to cancel a Hawaiian Airlines subscription or service, the IVR menu often routes you to a separate retention department whose agents have authority to offer discounts, fee waivers, and bonus credits that standard support cannot. To reach retention, press the option for "cancel" or "close account". Many customers report saving 30-50% on annual fees just by mentioning they're considering cancellation.
Not everyone wants to speak on the phone. Hawaiian Airlines also accepts contact through several digital channels - live chat, email, social media support handles, and an in-app help section. The contact-options table above lists every official method. For complaints or formal feedback, the brand's online help center is usually the fastest written record of your case.
The contact phone number on this page is for Hawaiian Airlines consumer customer service - not the corporate office. Most large U.S. brands list a separate corporate phone for media, investor relations, and legal correspondence on the "Contact" or "Investor Relations" section of their main website. If you need to file a written complaint or send a formal letter, that page is where you will find the headquarters mailing address.
Here are quick answers to the most frequently asked questions about reaching Hawaiian Airlines customer support, taken straight from real reader queries:
Press 0 repeatedly when the IVR (interactive voice response) starts, or say "agent", "representative", or "customer service". If the system asks for an account number, stay silent or press 0 twice more - Hawaiian Airlines's automated menu typically routes you to a live consumer-help agent after two or three failed inputs. This works on every major U.S. customer care helpline, including 1-800-367-5320.
Yes - the Hawaiian Airlines number 1-800-367-5320 is a toll-free 1-800 / 1-888 / 1-866 line for callers within the United States. Standard mobile-carrier minutes may apply if you are on a metered plan. International callers may pay long-distance charges; check the brand's official contact page for country-specific helplines.
Have these ready to speed up the call: your account email or username, the order number or transaction ID, the device serial number (for tech support cases), and the last four digits of any payment method on file. Hawaiian Airlines customer care agents use one of these to authenticate you - having them ready saves 5-10 minutes versus searching mid-call.
Politely ask the frontline agent to escalate to a supervisor or to the executive customer service team. If that still does not resolve it, file a written complaint to the brand's executive contact email or use the BBB (Better Business Bureau) and your state Attorney General consumer-protection portal. Most U.S. brands respond within 7-10 business days to escalated complaints.
People search for Hawaiian Airlines's customer service in dozens of different ways. Whether you typed in "Hawaiian Airlines phone number", "Hawaiian Airlines customer care number USA", "how to call Hawaiian Airlines", "Hawaiian Airlines toll free helpline United States", "Hawaiian Airlines 1-800 number", "Hawaiian Airlines tech support number", "Hawaiian Airlines help desk", "Hawaiian Airlines 24 hour support", "Hawaiian Airlines live agent", "speak to a real person at Hawaiian Airlines", "get help with Hawaiian Airlines", or "Hawaiian Airlines customer service near me", the verified contact details on this page are the same: the official toll-free number listed at the top, plus the alternate channels in the contact-options table.
Looking for a fax number? Hawaiian Airlines no longer publishes a public consumer fax number for customer service - the company prefers email, secure messaging, and phone for record-keeping. If you need to send a formal written notice, use the corporate mailing address listed on Hawaiian Airlines's official Investor Relations or Legal page.
Hawaiian Airlines' official customer service number is 1-800-367-5320, available daily 5 a.m. to 11 p.m. HST.
Yes. Alaska Air Group acquired Hawaiian Airlines in 2024. The two carriers operate jointly while integrating loyalty programs.
Sign in at hawaiianairlines.com or call 1-800-367-5320. After the merger, HawaiianMiles are migrating to Alaska Mileage Plan.
Within 24 hours of booking, yes. After that, Main Cabin Basic fares are non-refundable; other fare classes typically convert to a travel credit.
Call 1-866-389-6654 or visit the baggage office at the airport.
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