How to Cancel DashPass and Get a Refund (2026 Guide)

By DialHelpUSA Editorial Team · 200-word guide

✓ Verified April 30, 2026 📚 DoorDash Guide ⏱ 200-word read Reviewed by editorial team
In a hurry? DashPass is DoorDash's $9.99/month subscription for free delivery and reduced fees. Many users sign up for the free trial, forget to cancel, and get auto-billed. This guide walks through cancellation in the app, refund eligibility, and how to handle the Chase Sapphire / Mastercard DashPass perks.

Step 1 - Cancel in the DoorDash App

  1. Open the DoorDash app > tap Account at the bottom.
  2. Tap DashPass.
  3. Tap Manage Membership.
  4. Tap End Subscription.
  5. Choose a cancellation reason and confirm.

Subscription remains active until the end of the current billing period. You keep DashPass benefits until then.

Step 2 - Cancel on the Web

If the app cancellation isn't working:

  1. Sign in at doordash.com.
  2. Click your profile icon > DashPass.
  3. Click Manage Membership > End Subscription.

Step 3 - Get a Refund on a Recent Charge

DashPass policy on refunds:

Phone agents have authority self-service tools don't. Be polite, mention "goodwill refund" if your usage was minimal.

Step 4 - If You Have DashPass Through Chase / Mastercard

Many credit cards include free DashPass:

For card-linked DashPass, cancel through the card issuer's benefits page (e.g., chase.com > Benefits) or directly through the DoorDash app.

For Chase customers see our Chase Customer Service page.

What You Lose When You Cancel DashPass

For occasional DoorDash users, the $9.99/month is rarely worth it. Heavy weekly users typically save $40-80/month with DashPass.

For full DoorDash contact details: DoorDash Customer Service.

Frequently Asked Questions

Until the end of the current billing period. Cancelling on day 1 of a billing cycle still gives you the rest of that month.

Within 14 days of charge if you haven't used DashPass benefits, yes - call 1-855-973-1040. After that, refunds are at agent discretion.

Sapphire Preferred's 12-month free DashPass auto-converts to paid unless cancelled. Sapphire Reserve includes ongoing free DashPass through 2027.

DoorDash doesn't offer a pause feature. You must cancel and re-enroll later. Existing DashPass benefits resume immediately on re-subscription.

People Also Ask

Other questions our readers commonly ask about this topic:

Is calling DoorDash customer service free?

Yes - DoorDash customer service is reachable on a toll-free U.S. number that does not charge a per-minute fee. Standard mobile-carrier minutes may apply on metered cellular plans. International callers may pay long-distance charges depending on country and carrier. Visit our DoorDash contact page for current toll-free numbers and hours.

How long does it usually take DoorDash to resolve an issue like this?

Simple problems (account access, password resets, basic billing questions) typically resolve in a single 10-15 minute call. Complex issues (refund disputes, identity verification, escalated complaints) usually take 3-7 business days because they need supervisor review or document submission. If your case has stalled past 7 business days, escalate to a supervisor or the executive customer service team.

What if DoorDash customer service refuses to help me?

First, politely ask to escalate to a supervisor or to the executive customer service team. Most brands have an internal "office of the president" that handles complex complaints. If escalation does not resolve it, file a complaint with the Better Business Bureau (bbb.org), your state Attorney General consumer-protection portal, and - for finance, telecom, or airline issues - the relevant federal agency (CFPB, FCC, or DOT). Our DoorDash customer service guide lists the alternate channels.

Need to call directly? Visit our verified DoorDash Customer Service Phone Number 1-855-973-1040 page for the official customer service number, hours, and additional contact methods.

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