By DialHelpUSA Editorial Team · 300-word guide
About 30% of "missing" orders are actually misdelivered to nearby addresses. Spend 5 minutes looking before reporting.
For first-time claims under $50, automatic refund usually approved within 5 minutes. The refund goes to original payment within 3-5 business days, or DoorDash credits instantly.
If the in-app tool denies the claim:
For orders over $50 or repeated denials, call 1-855-973-1040 24/7. Have ready:
Phone agents have full refund authority and can add goodwill credits. For full DoorDash contact details: DoorDash Customer Service.
This rarely happens but does occur. Signs:
Report through Order Not Delivered + add a note specifying suspected theft. DoorDash deactivates Dashers with theft complaints. You'll get a full refund and DoorDash credits.
Yes - the "Order Not Delivered" refund category covers the entire order amount including tip and fees, less any DashPass discount.
DoorDash can see Dasher GPS history and contact them. They can't physically retrieve missing food but can investigate Dasher patterns.
Yes - a fully refunded order returns the tip too. If only some items were missing, the tip stays.
Through the Order Not Delivered help flow + add a note about suspected theft. DoorDash investigates and deactivates Dashers with confirmed theft complaints.
Other questions our readers commonly ask about this topic:
Yes - DoorDash customer service is reachable on a toll-free U.S. number that does not charge a per-minute fee. Standard mobile-carrier minutes may apply on metered cellular plans. International callers may pay long-distance charges depending on country and carrier. Visit our DoorDash contact page for current toll-free numbers and hours.
Simple problems (account access, password resets, basic billing questions) typically resolve in a single 10-15 minute call. Complex issues (refund disputes, identity verification, escalated complaints) usually take 3-7 business days because they need supervisor review or document submission. If your case has stalled past 7 business days, escalate to a supervisor or the executive customer service team.
First, politely ask to escalate to a supervisor or to the executive customer service team. Most brands have an internal "office of the president" that handles complex complaints. If escalation does not resolve it, file a complaint with the Better Business Bureau (bbb.org), your state Attorney General consumer-protection portal, and - for finance, telecom, or airline issues - the relevant federal agency (CFPB, FCC, or DOT). Our DoorDash customer service guide lists the alternate channels.