By DialHelpUSA Editorial Team · 400-word guide
Sign in to eBay Seller Hub and check your Resolution Center. The restriction notice tells you exactly what's needed - usually one of:
Don't guess - upload exactly what's listed.
What eBay typically accepts:
Format requirements: PDF or JPG, under 5MB per file, color (not black-and-white), legible. Most eBay rejections are due to file format, not actual document content.
Standard review timelines:
Resolution Center status updates from "Documents under review" to "Restriction lifted" once approved.
If 7+ business days pass with no update or your appeal is denied, call 1-866-540-3229 and ask for the Trust & Safety team. Phone agents can:
Be specific: "I submitted identity documents on [date]. The Resolution Center status hasn't changed in 8 days. Can a Trust & Safety reviewer look at my case?"
Full eBay support details: eBay Customer Service.
Permanent suspension is final for the account in question. eBay's policy bans creating new accounts after suspension - doing so triggers immediate closure of the new account too. You can:
1-3 business days for routine identity / address verification. Complex cases involving disputes or policy violations can take 7-21 days.
Funds are not lost - they're held during review. Once the restriction lifts, balances are released. Permanent suspension may freeze funds 90-180 days for legal-claim periods.
eBay's policy prohibits creating new accounts after suspension. New accounts are usually detected and closed quickly. Appeal first.
eBay holds funds on new sellers for the first 30 days as a buyer-protection measure. After 30 days of good seller history, funds release on a normal schedule.
Other questions our readers commonly ask about this topic:
Yes - eBay customer service is reachable on a toll-free U.S. number that does not charge a per-minute fee. Standard mobile-carrier minutes may apply on metered cellular plans. International callers may pay long-distance charges depending on country and carrier. Visit our eBay contact page for current toll-free numbers and hours.
Simple problems (account access, password resets, basic billing questions) typically resolve in a single 10-15 minute call. Complex issues (refund disputes, identity verification, escalated complaints) usually take 3-7 business days because they need supervisor review or document submission. If your case has stalled past 7 business days, escalate to a supervisor or the executive customer service team.
First, politely ask to escalate to a supervisor or to the executive customer service team. Most brands have an internal "office of the president" that handles complex complaints. If escalation does not resolve it, file a complaint with the Better Business Bureau (bbb.org), your state Attorney General consumer-protection portal, and - for finance, telecom, or airline issues - the relevant federal agency (CFPB, FCC, or DOT). Our eBay customer service guide lists the alternate channels.