By DialHelpUSA Editorial Team · 300-word guide
Visit login.coinbase.com. If 2FA was the only block, log in with your password and current 2FA code. If 2FA is also lost, click I lost access to my 2-step verification and follow the recovery flow.
If the page shows "Your account is locked", the lockout requires manual review. Move to step 2.
Most restorations resolve within 48-72 hours of correct documents. AML / KYC reviews can take 5-10 days.
If 5+ days pass with no update, call 1-888-908-7930. This number is intended for security and account-takeover cases - say "Account Security - my account has been locked."
Phone agents can:
Have your account email, last 4 digits of bank account on file, and last few transactions ready. Full Coinbase support details: Coinbase Customer Service.
Self-service unlocks resolve in minutes. Identity-verification reviews typically take 48-72 hours. AML / KYC reviews can take 5-10 business days.
Not until the lock is lifted. Funds remain on the account; they aren't lost. Coinbase legally must complete the review before allowing withdrawals.
U.S. driver's license, U.S. passport, U.S. state ID, and a recent utility bill or bank statement showing your name and address. Passport is preferred for international users.
Coinbase will never call you first. Any inbound call claiming to be Coinbase is a scam. Initiate contact yourself by calling 1-888-908-7930.
Other questions our readers commonly ask about this topic:
Yes - Coinbase customer service is reachable on a toll-free U.S. number that does not charge a per-minute fee. Standard mobile-carrier minutes may apply on metered cellular plans. International callers may pay long-distance charges depending on country and carrier. Visit our Coinbase contact page for current toll-free numbers and hours.
Simple problems (account access, password resets, basic billing questions) typically resolve in a single 10-15 minute call. Complex issues (refund disputes, identity verification, escalated complaints) usually take 3-7 business days because they need supervisor review or document submission. If your case has stalled past 7 business days, escalate to a supervisor or the executive customer service team.
First, politely ask to escalate to a supervisor or to the executive customer service team. Most brands have an internal "office of the president" that handles complex complaints. If escalation does not resolve it, file a complaint with the Better Business Bureau (bbb.org), your state Attorney General consumer-protection portal, and - for finance, telecom, or airline issues - the relevant federal agency (CFPB, FCC, or DOT). Our Coinbase customer service guide lists the alternate channels.