By DialHelpUSA Editorial Team · 300-word guide
| Tier | Combined Balance | Credit Card Bonus |
|---|---|---|
| Gold | $20,000+ | +25% on rewards |
| Platinum | $50,000+ | +50% on rewards |
| Platinum Honors | $100,000+ | +75% on rewards |
| Diamond | $1,000,000+ | +75% rewards + premium services |
"Combined balance" counts BofA checking, savings, CDs, and Merrill Edge investing accounts. Mortgages and loans don't count toward Preferred Rewards.
If you have a Bank of America Travel Rewards Card earning 1.5x points and you're at Platinum Honors tier (+75%), you actually earn 2.625 points per dollar.
Cash Rewards Card example:
This makes BofA cards among the most rewarding cards in the U.S. for high-balance customers.
Tiers are calculated on rolling 3-month averages, so a one-time large deposit doesn't immediately bump you.
Once you qualify, the tier benefits apply automatically. No application needed.
For full BofA contact details: Bank of America Customer Service.
Maintain $100,000+ combined balance across BofA checking / savings / CDs / Merrill Edge for 3 consecutive months. Most easily achieved by transferring investments to Merrill Edge.
No - mortgages and loans don't count. Only deposits and investments. Auto loans and credit cards also don't count.
Yes - if balances drop below the tier threshold for 3+ months, you're moved down. The benefits adjust accordingly.
For high-balance customers (especially $100K+), BofA's program is among the best. The 75% credit card bonus is uniquely valuable. Lower-balance customers may find Chase Sapphire or Capital One cards more rewarding.
Other questions our readers commonly ask about this topic:
Yes - Bank of America customer service is reachable on a toll-free U.S. number that does not charge a per-minute fee. Standard mobile-carrier minutes may apply on metered cellular plans. International callers may pay long-distance charges depending on country and carrier. Visit our Bank of America contact page for current toll-free numbers and hours.
Simple problems (account access, password resets, basic billing questions) typically resolve in a single 10-15 minute call. Complex issues (refund disputes, identity verification, escalated complaints) usually take 3-7 business days because they need supervisor review or document submission. If your case has stalled past 7 business days, escalate to a supervisor or the executive customer service team.
First, politely ask to escalate to a supervisor or to the executive customer service team. Most brands have an internal "office of the president" that handles complex complaints. If escalation does not resolve it, file a complaint with the Better Business Bureau (bbb.org), your state Attorney General consumer-protection portal, and - for finance, telecom, or airline issues - the relevant federal agency (CFPB, FCC, or DOT). Our Bank of America customer service guide lists the alternate channels.